Viper Builders Privacy Policy

About This Policy

Viper Builders respects your privacy. This policy explains how we collect, use, store and share your personal information when you contact us, request a quote or engage us for building work.

Viper Builders is a residential renovation builder based at 3/6 Trade St, Ormiston QLD 4160 (QBCC licence 15515751). In this policy, "we", "us" and "our" mean Viper Builders.

We aim to handle personal information in line with the Australian Privacy Principles in the Privacy Act 1988 (Cth).

What Information We Collect

We only collect information we need to quote, plan and carry out your project. This may include:

• Your name, phone number, email address and postal address
• The address and suburb of the property to be renovated
• Details of the work you want done, plans, photos and selections
• Notes and recordings from site visits and phone calls
• Payment and invoicing details needed to bill you

We do not collect sensitive information, such as health or financial account details, unless you give it to us and it is needed for your project.

How We Collect It

We collect information directly from you when you:

• Fill in a form on our website or a Facebook or Instagram lead form
• Call, email or message us, including through our phone answering service
• Meet with us for a site visit or quote
• Sign a contract or approve a variation with us

We may record site visits and calls so our quotes are accurate. We will tell you before we record.

Why We Use It

We use your information to:

• Respond to your enquiry and arrange a site visit
• Prepare quotes, contracts and variations
• Plan, schedule and carry out your building work
• Send invoices and manage payments
• Meet our legal, insurance and licensing obligations
• Follow up after your project, for example about defects or to ask for a review

We will not sell your information. We will only send you marketing if you agree, and you can opt out at any time.

Who We Share It With

We only share your information when it is needed for your project or required by law. This may include:

• Our trades and suppliers working on your job, such as plumbers, electricians and tilers
• Designers, engineers and certifiers
• Software providers we use to run the business, such as our customer database, job management, accounting and phone answering systems
• Our accountant, insurers and legal advisers
• Government bodies, such as the QBCC, when the law requires it

Some of our software providers may store information outside Australia. We choose providers that protect personal information.

Storage And Security

We store your information in secure, password-protected business systems. Only our team and the people working on your project can access it.

We keep records for as long as we need them for your project, warranty and legal obligations. After that, we delete or de-identify them.

Access, Corrections And Complaints

You can ask to see the personal information we hold about you, or ask us to correct it, at any time. We will respond within 30 days.

If you have a privacy concern or complaint, contact us first and we will work to resolve it. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.

Contact Us

We may update this policy from time to time. The latest version will always be on our website.